juaa 9's Privacy Policy

The meanings of some important terms used in this Policy are clarified below so that users can understand the full document correctly.

1.1 Key Definitions

• "Platform" refers to the juaa 9 website, mobile application, and all related services.
• "User" refers to any person who registers with juaa 9 or uses the platform.
• "Personal Information" refers to any information that can directly or indirectly identify a person — such as name, mobile number, or email address.
• "Processing" refers to any operation performed on data, including collection, storage, modification, retrieval, use, or deletion.
• "Third Party" refers to any person or organisation outside of juaa 9.

1.2 Scope of Applicability

This Policy applies to all Bangladeshi users who register with, browse, or otherwise use the juaa 9 platform. No person under the age of 21 is permitted to use juaa 9 services. Age is verified at registration and additional verification may be carried out where necessary.

juaa 9 collects two types of information from users — information you provide directly, and information generated automatically through your use of the platform.

2.1 Information Provided Directly

Information you provide during registration, verification, or account management:

• Full name and date of birth
• Mobile number and email address
• Permanent address and national ID details (for identity verification)
• Login credentials (username and encrypted password)
• Payment account details — bKash, Nagad, Rocket, or Upay number

2.2 Automatically Collected Information

When you use the platform, the following information may be collected automatically:

• Device IP address, device type, and operating system
• Browser type and duration of browsing session
• Game play history and transaction records on the platform
• Cookies and session data (see Section 7 for details)
• Geographic location (general IP-based — not GPS)

2.3 Regarding Underage Users

juaa 9 does not knowingly collect information from anyone under the age of 21. If such information is collected by mistake, it is deleted immediately once confirmed upon review, and the associated account is closed.

juaa 9 collects user information only through lawful and transparent methods. The main methods are listed below:

3.1 Registration and Account Management

Information you fill in when creating an account or logging in on the juaa 9 Login page is collected directly. Identity is verified by sending an OTP to the mobile number provided at registration.

3.2 Through Customer Support

Information you share during live chat or email support is recorded. This information helps provide better support in the future.

3.3 Transaction Records

Required transaction information is collected from the payment gateway at the time of each deposit and withdrawal. This information is essential for account security and maintaining financial records.

3.4 Through Third Parties

In some cases, limited information may be received from trusted third parties for identity verification or fraud prevention. In such cases, a legal basis for storing the information is always ensured.

juaa 9 uses user information only for specific and lawful purposes. Each purpose is described separately below:

4.1 Service Operations

• Opening, managing, and maintaining the security of accounts
• Processing deposit and withdrawal transactions
• Applying bonuses and promotions correctly
• Calculating VIP status and cashback

4.2 Verification and Compliance

• Verifying age to confirm 21+
• Identity verification and fraud prevention
• Preventing multiple accounts from being opened
• Detecting and investigating suspicious activity

4.3 Communication

• Sending important account-related notifications
• Responding to support requests
• Sending relevant promotional information (if you have given consent)

4.4 Service Improvement

• Analysing and improving platform performance
• Reviewing data to make the user experience smoother
• Making decisions on adding new games, features, and payment methods

juaa 9 applies industry-standard technical and administrative measures to protect user information. However, no system can guarantee complete security when transmitting data over the internet — users must also take steps to protect their own accounts.

5.1 Technical Security Measures

• Data transmission is secured through SSL encryption
• Passwords are never stored directly — a high-grade hashing method is used
• Server-level firewalls and intrusion detection systems remain active
• Regular security testing and audits are conducted

5.2 Administrative Security

• Only authorised staff have access to the information they need
• All staff are trained on data confidentiality
• Data access logs are reviewed regularly

5.3 Retention Period

All information is retained while an account is active. After an account is closed, information necessary to meet financial and legal obligations is kept for a specified period and then securely deleted.

juaa 9 does not sell or rent users' personal information to third parties. Information may be shared in the limited circumstances described below:

6.1 Service Provider Partners

Only the necessary information may be shared with trusted partner organisations for payment processing, identity verification, fraud prevention, or managing technical infrastructure. These partners are contractually bound to maintain data confidentiality.

6.2 Game Content Providers

When playing games on platforms of game studios such as Evolution, Pragmatic Play Live, PG Soft, and JILI, those platforms' own data collection policies may apply. juaa 9 is not responsible for the policies of these third parties.

6.3 Legal Obligations

If juaa 9 is required to disclose information pursuant to a court order, a lawful request from a government authority, or applicable law, juaa 9 is obliged to comply. Where possible, the user will be informed in advance.

6.4 Business Changes

In the event of a future merger or acquisition, user information may pass to the new entity. In such a case, the terms of this Policy will remain in effect and users will be notified in due course.

juaa 9 uses cookies and similar technologies to keep the platform running smoothly and to improve the user experience.

7.1 Types of Cookies

• Essential Cookies: Maintaining login sessions and security verification — the platform cannot function properly without these.
• Functional Cookies: For remembering language preferences, game settings, and your choices.
• Analytical Cookies: To understand which parts of the platform are used most — all data is collected anonymously.

7.2 Cookie Controls

Cookies can be turned off or deleted from your browser settings. However, disabling essential cookies may cause some platform features to stop working.

7.3 Third-Party Tracking

juaa 9 does not use third-party advertising tracking on its own initiative. However, for services provided by game providers, their own cookie policies may apply.

juaa 9 respects users' rights regarding their information. The rights described below are provided within the framework of applicable law:

8.1 Right of Access

At any time you make a request, juaa 9 will provide a summary of the information it holds about you.

8.2 Right of Rectification

If any information in your account is incorrect, you may request a correction through the support team. The correction will be made after identity verification.

8.3 Right to Erasure

You may request deletion of your personal data when closing your account. However, records of financial transactions, information related to fraud investigations, or data held under legal obligations are outside the scope of this right.

8.4 Right to Object to Processing

You may withdraw your consent for promotional communications at any time. This right does not apply to processing that is essential for the operation of the service.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact the juaa 9 support team via live chat or email. Your request will be completed as quickly as possible after your identity has been verified.

juaa 9 takes special care to protect data in financial transactions.

9.1 Payment Methods

juaa 9 uses bKash, Nagad, Rocket, and Upay for deposits and withdrawals. The minimum deposit is ৳500 and the minimum withdrawal is ৳500. During transactions, only the mobile wallet number is stored — full account details are never saved.

9.2 Payment Data Protection

All payment information is exchanged through encrypted channels. Third parties assisting with payment processing are given only the minimum information necessary to complete the transaction.

9.3 Withdrawal Process

Withdrawal requests are generally processed within 30 minutes to 3 hours. Identity verification may be required for withdrawals — information collected during this process is used for security purposes only.

juaa 9 uses user data to identify gambling-related risks and to help maintain a responsible gaming environment.

10.1 Behaviour Analysis

Playing history and transaction patterns are analysed to detect unusual behaviour. This data is used for protective purposes only — not for any marketing advantage.

10.2 Self-Exclusion and Limit Setting

When a user sets a self-exclusion or deposit limit, that preference is applied with priority. The data needed to keep these limits technically active is retained.

For full details on responsible gaming practices and support, read our Responsible Gaming page — it contains all self-control options and support information.

juaa 9 reserves the right to update this privacy policy when necessary. Users will be notified on a priority basis of any significant changes.

11.1 Change Notifications

• Users will be informed at least 7 days before any important changes, via email or through the platform.
• The date of each update will be noted at the top of this page.
• Continuing to use the platform after a change constitutes agreement to the new policy.

11.2 Previous Versions

You can find out about previous versions of this policy by contacting the support team.

If you have any questions about this privacy policy or wish to exercise your data rights, contact the juaa 9 support team through any of the following:

We take all privacy-related requests seriously and aim to respond as quickly as possible. Processing begins once identity verification is complete.